FAQ
PRODUCT RELATED QUESTIONS:
Q: What size is ___ item?
A: Please check the description and pictures for size information.
Q: What's ___ cm/mm in inches?
A: Simply search unit converter in GOOGLE, you will be able to convert between cm/mm and inches.
Q: When will ___ be back in stock again?
A: Contact us at admin@isewfordoll.com or click the Contact Us button on the right hand corner, we will check it for you.
Q: Do you do wholesale?
A: Contact us at admin@isewfordoll.com or click the Contact Us button on the right hand corner if you are interested in carrying our products or buying in bulk.
Q: Will this ___ fit a certain type of dolls?
A: Please check the list title and description to decide if the item in question is the right size for your dolls. If you are still unsure, contact us at admin@isewfordoll.com or click the Contact Us button on the right hand corner for help.
Q: I still don't know how big an item is,what should I do?
A: Use a ruler, if you don't have a ruler lying around, try this actual size online ruler.
Q: I received my package, but items are defective/damaged, what should I do?
A: Please contact us at admin@isewfordoll.com or click the Contact Us button on the right hand corner and send us a message with pictures, we will handle it.
Q: What are the comparison price and savings all about?
A: Everything on our website is much cheaper than our etsy store. The comparison price is to compare with our etsy store price and show how much you are saving when you order from our website instead of our etsy store.
SHIPPING RELATED QUESTIONS:
Q: Where are you shipping from?
A:We recently moved our shop from United States to China so we can have help to improve our shop. So now all orders are shipped from Anhui Province, China.
Q: What's your shipping charge to a place in ___?
A: Please check out our shipping page for details.
Q: Can you mail the item in an envelope?
A: Sorry, we only ship with boxes or bubble mailer with tracking number, we can't ship in an envelope.
Q: Where is my package?
A: You can track your package at https://www.17track.net/en This is a site I personal like to use to track my own international packages/
Q: When will you ship my order?
A: We ship Monday through Saturday. (Exclude holidays), Please check out our shipping page for more details.
Q: Is there a cheaper shipping method?
A: Sorry, there's not. This is the cheapest shipping method China Post offers now.
Q: It's not Sunday, why didn't you ship my order?
A: It must be because of a holiday that the post office is closed. Check our store blog for updates.
Q: Why is the postage so expensive?
A: We do not make money off postage. The postage we charge are based on China Post's rate plus $0.5 handling fee.
And we offer FREE WORLDWIDE SHIPPING on order over $35.
And we offer FREE WORLDWIDE SHIPPING on order over $35.
Q: Why are you charging a $0.50 handling fee?
A: The $0.50 doesn't go into our pocket, this is used for the postage transaction fee and for shipping supplies.
Q: I think my package is lost, what should I do?
A: If you think your package is lost, please contact us at admin@isewfordoll.com or click the Contact Us button on the right hand corner and we will take care of it.
PAYMENT RELATED QUESTIONS:
Q: Can I send you cash/money order?
A: Sorry, we only accept credit card or PayPal right now.
Q: Is the payment method secure?
A: Yes, the credit payment is powered by Shopify, you will be totally fine. If you still have doubts, you could always use PayPal to check out.
RETURN RELATED QUESTIONS:
Q: What's your return policy?
A: Please check out our return policy page for details.
Q: How do I start a return?
A: First, check out our return policy page for details, then contact us at admin@isewfordoll.com or click the Message Us button on the right hand corner if you need to request return.
Q: Can you send me an e-label for return?
A: Sorry, we currently cannot do this. We suggest you go to your local post office.
OTHER QUESTIONS:
Q: How do I know the time difference between you and me?
A: Click this link, click add another city, enter your city name, you will see the time difference between us.
Q: Is my information safe with you?
A: Yes. We sell buckles, not personal information.
Q: How do I create an account?
A: Click save this information for next time during your first time to check out if you want to have an account with us. The account activation email will be sent to you shortly after your order is placed.
If you have questions that are not listed here, feel free to contact us at admin@isewfordoll.com or click the Message Us button on the right hand corner.
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